SUPPORT PAGE


SETTING UP YOUR SXFI AMP



THE SUPER X-FI DIFFERENCE

+ Why isn't Super X-Fi technology similar to standard 3D headphone audio?

3D sound has been around for years, it is nothing new. But whether these have gained any traction is clear.

3D sound has traditionally needed specifically supported content to give a reasonable experience. Attempting to use 3D audio processing on content not specifically made for 3D, such as standard stereo or mono tracks, often results in the audio becoming muddy and lacking clarity. 3D audio companies have traditionally taken an approach of a generic one-size-fits-all approach, resulting in there being no single optimal way for everyone to enjoy 3D audio.

Super X-Fi is different. Super X-Fi delivers a customised headphone experience based on your personal head and ear shape. Your personal audio profile is determined from head and ear mapping that utilises an AI engine. It isn’t a one size fits all solution. It’s audio tailored just for you. The basic science here is that your ear and head shape determines how you perceive sound uniquely, so what sounds good to me may not sound good to you.

The closest project out there that does ear and head mapping is from a company with a $3000 product that uses mics to measure your ears. It is large professional equipment, not a portable consumer product.

The SXFI AMP is small, portable, and for the first time in the world brings such technology to the mass market at a price point of USD 150. And it works for any content out there - even standard stereo content from streaming sources such as Netflix or Youtube sound amazing with Super X-Fi.


SUPER X-FI TECHNOLOGY Q&A

As with any new technology, it can be difficult to understand and we have a tendency to map it into some existing technology. We hope this will help the community understand the intent of Super X-Fi

+ What is Super X-Fi Technology capable of?

Super X-Fi technology is capable of recreating ANY sound in ANY directional space, including height elements. This is why we term it holographic sound.

+ Is the SXFI AMP firmware upgradeable?

Absolutely yes. Firmware updates may include bug fixes, improvements to the algorithm, changes to the soundstage, or even optimizations to processing. The SXFI App will automatically prompt you to update the firmware for your SXFI AMP whenever a new version becomes available.

+ It doesn’t sound like how headphones currently sound!

Most music is mixed by studio engineers in a control room using 2 speakers in front of them. Hence, most music will only sound the way they are intended to sound when listened over just 2 speakers. This is also why music lovers who listen to music over speakers as they are intended can never listen over headphones.

On the other hand, there are those of us who may have never listened to music over speakers, and have only listened to music over headphones. These users may have gotten used to the exaggerated details that such a listening combination offers, because in essence, it is like putting your ears right next to the speaker. If you are used to this, then it may take you a while to get used to how natural music should sound.

We ask that you relax and look in front of you when listening to audio with Super X-Fi technology. The sound will be projected in front of you, and it might even appear to come from the object in front of you. Your brain will also feel more relaxed, and you will also be free of headphone fatigue.

+ I used my XYZ headphones and they don’t sound as good as using one of the headphones on the SXFI App list.

Super X-Fi technology will only work perfectly if it can ensure the entire playback chain is unmolested. If you are using the SXFI AMP, it has to know EXACTLY which headphones are being used to ensure this is the case.

This is needed because every headphone manufacturer imbues their headphone with some tuning (what they call a house curve) to attempt to give spaciousness or some signature sound that they prefer.

If you are using one of the headphones on the list, you are good to go! If you are using a headphone that is not listed, try the “Unknown In-Ear/Headphone” first, and if that doesn’t work as well, you will have to try each headphone setting to find one that works better.

This list will be expanded regularly to give you greater choice so less effort is needed.

+ Why is it that we have a ton of users who were amazed, and yet there is a small number who may not be completely convinced?

This precisely validates the point that each of us hears differently because of our anthropometry. The technology must be personalized and it cannot be a one size fits all solution. The head and ear mapping technology predicts how you hear, but like all AI, it can make mistakes sometimes. This can be because of lighting conditions, or it could simply be because your head and ears are very unique, an outlier in our database. Not to worry, as our AI engine keeps evolving to become better as it gets exposed to more and more data.

+ What about for games?

If you are using games for competitive reasons, you should continue with your current setup. It’s just like a professional athlete using their own personal tennis racket – they’re used to it, to its precise weight, its center of gravity and other nuances, to the point where it is an extension of their body. As they have already invested so much time into training with this racket, it doesn’t make sense to change it.

Many games also come with their own headphone virtualization engines. Some work well, some not as much, but if you enable two different spatialization technology, you get double processing and they may not react well to each other. So do turn off any headphone virtualization and set your games to output to multichannel speakers.

Current Super X-Fi technology should work well for non-competitive games that don’t require exaggeration of position. Games that are played for cinematic enjoyment work amazing with Super X-Fi. We’re studying how we can improve the Super X-Fi experience for positional games.

+ Are audio range and treble details sacrificed?

Some have made this analogy that Super X-Fi’s spatialization seems to achieve this at the expense of audio detail. We should understand though what Super X-Fi actually achieves; it delivers the soundstage of a set of speakers, but for headphones -- which is akin to how we perceive sound in the natural world. On the other hand, if you stuck your ear right next to a speaker, you would obviously hear a very exaggerated audio presentation; which some would claim to be extremely detailed. Do an A/B test listening to speakers and then listen to the SXFI AMP, they should sound very similar.

+ I'm comparing Super X-Fi to spatial surround. It's so different!

The SXFI AMP recreates the sound of the original 7.1 speakers in a natural way. Whether it is a bubble or not depends on the intent of the content creator. The source content creator will be the one deciding the location of audio elements in each speaker channel, not Super X-Fi. Super X-Fi recreates this faithfully for headphones. If it feels like it is immersive on speakers, it will feel immersive on SXFI AMP driven headphones.


SXFI AMP PRODUCT FAQ

+ The SXFI App can’t seem to detect the SXFI AMP when it’s plugged in.

Do remember to tap on "Yes" when a popup appears asking "do you want to allow SXFI to access your USB device".

+ The SXFI App seems very unstable, or keeps stopping.

Do reboot your phone - turn your off completely, and turn it on again. Launch the SXFI App after this fresh start and see if the same issue happens.

+ What else can I try if the SXFI App is not behaving properly?

It could be an issue with Android. Many people find that RESTARTing your phone usually helps. So you may also try doing this if your SXFI App misbehaves.

+ The SXFI AMP can’t seem to power up when connected to my phone.

Charge your phone, some phones cannot power external devices when the phone’s battery power is low.

+ What phones will work with the SXFI AMP?

The SXFI AMP will work with most phones and laptops that have a USB Type-C connector. If your phone has a USB Micro-B connector, you will need a USB Micro-B OTG adapter to connect the SXFI AMP to it. Make sure that the adapter is marked “OTG” as the phone needs the signaling from this type of adapter to switch itself into USB host mode.

+ Will the SXFI AMP improve audio quality for all headphones / earphones?

The SXFI AMP will work on all headphones and earphones, but works best with headphones or earphones that are Super X-Fi certified.

+ Can the SXFI AMP work on speakers?

Super X-Fi technology is meant to recreate natural sound from multiple sets of speakers for headphones. Thus, it will only work for headphones.

+ Does SXFI AMP require special content?

No, it works with all content. Everything you hear will become more natural, irregardless of whether the content is stereo only from YouTube, or actual surround sound content from movies. It even works with mono content!

+ What are the compatible devices that I can use my SXFI AMP with?

The SXFI AMP has been tested with many popular Android phones from the likes of Google, LG, Samsung, Xiaomi, and many others.

The following devices exhibit compatibility issues with the SXFI AMP, and are not supported.

  • Huawei Honor 9 Lite / P8, P20, P20 Pro, and others in series
  • OPPO R9
  • Sony Xperia XA series and XA1 series

+ Is the SXFI AMP compatible with all PC games?

Yes, you just need to configure the game audio settings to output audio for 5.1 or 7.1 speakers and to disable any built-in headphone virtualization feature. Also, remember to configure your PC to output 7.1 from the Windows Sound Control Panel. Detailed instructions here.

+ What about Mac?

Yes, you can also configure the Mac for multichannel 7.1 output from the Audio MIDI Setup control panel. Detailed instructions here.

+ How do I connect the SXFI AMP to my device?

The SXFI AMP does not contain a battery, and takes in power and digital audio via the USB Type-C input and outputs audio to headphones via an analog 3.5mm headphone jack.

  • Android Phone with USB Type-C connector; use supplied USB Type-C to Type-C cable.
  • Windows 10 Laptop or MacBook/iMac with USB Type-C connector; use supplied USB Type-C to Type-C cable.
  • Nintendo Switch; use supplied USB Type-C to Type-C cable.
  • Android Phone with USB Micro-B connector; use USB Micro-B OTG adapter and supplied USB Type-C to Type-C cable.
  • Windows 10 PC or Mac Mini/Pro with USB Type-A connector; use USB Type-A to Type-C cable.
  • Sony PS4/PS4 Pro; use USB Type-A to Type-C cable.
  • TV/Bluray player/DVD playe; Does not work as a USB output port is required. These devices only support USB input devices.

+ Can I use the SXFI AMP with an iPhone or iPad?

An Android smartphone is required to load your personalized head-mapping profile into the SXFI AMP during the one-time setup process; this cannot be done with an iOS device.

We are aware of iOS users finding they are able to use the SXFI AMP (already previously setup by a separate Android device), by using the camera cable connector from Apple and a USB A-to-USB C cable. We do not provide support for such use.

Please refer to our usage guide for iOS devices here

+ Can I use the SXFI AMP with a Nintendo Switch?

Yes, the Nintendo Switch is fully compatible with the SXFI AMP. Please update your AMP to the latest firmware version (by using the SXFI App). We are aware earlier versions of the AMP firmware had issues with Nintendo Switch, but this has since been fixed in the current firmware.

+ Can I use the SXFI AMP with a Sony PS4 / PS4 Pro?

Yes these are fully supported. You will need to separately purchase the appropriate USB C-to-USB A cables as needed, which are not included. Before using your SXFI AMP with these consoles, you will need to do a one-time setup of the SXFI AMP with your profile, using an Android device.

+ Can I use the SXFI AMP with my Microsoft XBOX console?

No this is not supported at the moment. But we will be working with Microsoft to make it compatible with the XBOX. Stay tuned to our Facebook page, where we will post updates as and when the AMP is compatible with the XBOX.

+ Can I hook up SXFI AMP to my TV?

No, it does not work as a USB output port is required. These devices only support USB input devices. However, we are currently working on a SXFi product for home entertainment purposes. Do sign up for our mailing list, and we will keep you updated.

+ Does the SXFI AMP work with ANC headphones? I am using the Bose QC35.

Yes, it will work with your ANC headphones - the QC35 is on the list. The SXFI AMP works with any headphones, but Super X-Fi certified ones would just work better, since they have our stamp of approval.

When using the SXFI AMP with PC application such as gaming, set the game audio settings to 5.1 or 7.1 speakers (not headphones), eventhough you are using headphones with the SXFI AMP. Also disable any headphone virtualization processing.

+ Does the SXFI AMP have bluetooth?

No the SXFI AMP is for wired connectivity only. It requires a USB input, and has a 3.5mm audio output.

+ Can I redo my Super X-Fi profile by capturing the images of my ear and face another time?

Yes you can do that anytime by tapping on the 'Personalize' menu item in the SXFI App. After you personalize your Super X-Fi profile again, you will need to plug in your AMP to configure it with your new profile.